1. FLIGHT RULES
- In booking your flight with Paradise Balloon you agree to listen carefully and obey your pilot’s instructions at all times. All booking requests are subject to availability. All flights are weather permitting. In case of cancellation by Paradise Balloon due to weather, a full refund will be provided.
- All pick up and drop off locations and times published are an estimate only and are subject to change at short notice due to external factors such as road closures, traffic, adverse weather conditions and maintenance
- Rates are quoted in USD (United States Dollar) and EGP (Egyptian Pound). Rate can be subject to change at the discretion of the Company. Payment by VISA or MASTERCARD usage: Guests using the website who are minor /under the age of 18 shall not transact on the website. The cardholder must retain a copy of transaction records and Merchant policies and rules. Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of Egypt . We accept payments online using Visa , MasterCard credit/debit card.
- Refunds will be done only through the Original Mode of Payment. We will not deal or provide any flights to any of The Office of Foreign Assets Control sanctions countries in accordance with the law of Egypt.
- The Company has the right to refuse to carry a passenger whose behaviour is detrimental to the enjoyment of the others, you agree to accept the authority of the Pilot decision. Our staff are entitled to a safe flight environment. Any threats to safety, being physical or verbal, or inappropriate behaviour may result in removal from the trip. If the Pilot requires a guest to leave the flight, no refunds will be given and that passenger will be responsible for his own flight costs.
2. COOKIES
This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymized tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.
3. WHO HAS ACCESS TO YOUR DATA
If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself.
If you are a client with a registered account, your personal information can be accessed by:
- Our system administrators.
- Our supporters when they (in order to provide support) need to get the information about the client accounts and access.
4. SECURITY MEASURES
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personal identifiable information is not captured/hijacked by third parties without authorization.
In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.
